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Extraordinary Innovations Ltd

The Extraordinary Experiences – Exceptional Bible of Customer Service

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Consider that one of the simplest and most powerful techniques to leave your competition behind is excellent customer service. Without customers you have no sales, no profit, and no business. Don’t forget, that your current customers are the lifeblood of your business and keeping them happy should be your priority. Remember, if you don’t take care of your customer, somebody else will. Keep in mind that, many people are willing to pay more for a product or service, in order to receive excellent customer care. Before you even think of providing more value, you must set the stage from which you will operate. Treat your clients with integrity, respect and care. They want a real appreciation. Make your customer feel like human, not like the numbers. Being customer focused can be extremely rewarding in building successful business. Let the customer be your focus and you will become their focus. Learn the secrets and provide exactly what they need. Master it and make it happen!
Este livro está indisponível
111 páginas impressas
Publicação original
2014
Ano da publicação
2014
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Citações

  • Faina Kellerfez uma citaçãohá 9 anos
    Establish your expertise and professionalism.
    Offer options.
    Diffuse upset, anger, when and if necessary
    Escalate, if required
    7. Take ownership of the call
  • Faina Kellerfez uma citaçãohá 9 anos
    Respond quick and energetic.
    B. Be brief and clear.
    C. Reduce back and forth communications (especially in writing email, switch to a phone call).
    D. Personalize the service.
    E. Apologize when it is needed.
    F. Delight the customer. By delighting the customer I mean:
    Inform and educate him.
  • Faina Kellerfez uma citaçãohá 9 anos
    The principles that should be included in excellent customer service

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