“About 65 percent of initiatives required significant behavioral change on the part of front-line employees—something that managers often fail to consider or plan for in advance.”
Ana Gonzálezfez uma citaçãohá 5 anos
If it requires people to do something different, you are driving a behavioral-change strategy and it’s not going to be easy.
Ana Gonzálezfez uma citaçãohá 5 anos
new sales approach
Ana Gonzálezfez uma citaçãohá 5 anos
“To achieve a goal you have never achieved before, you must start doing things you have never done before.”
Ana Gonzálezfez uma citaçãohá 5 anos
many stroke-of-the-pen strategies that, once approved, evolve into those that require significant behavioral change.
Ana Gonzálezfez uma citaçãohá 5 anos
Reduced Cost Overruns
Ana Gonzálezfez uma citaçãohá 5 anos
Consultative Sales Approach
Ana Gonzálezfez uma citaçãohá 5 anos
Improved Customer Experience
Ana Gonzálezfez uma citaçãohá 5 anos
Stroke-of-the-pen strategies are those that you execute just by ordering or authorizing them to be done. Simply put, if you have the money and the authority, you can make them happen.
Ana Gonzálezfez uma citaçãohá 5 anos
no significant result is achievable unless people change their behavior. Yet, to be successful, you will need more than just their compliance; you will need their commitment.