en
John Townsend,Paul Donovan

Facilitator's Pocketbook

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  • post50696fez uma citaçãohá 6 anos
    The next step in phase 1 is to define the SMART (specific; measurable; attainable;
    relevant; time-bound) objective and, in agreement with the
    sponsor/client, the format of the output expected. Given
    the current situation, what are we aiming to achieve,
    realistically speaking, in the session?
    A very useful way to formulate a session objective
    is to start with:
    ‘By the end of this session’…..and then use
    the future perfect tense to define what willhave happened and what the output will
    look like.
    Example:
    By the end of this session we will have produced
    (on one flip chart page) a five point action plan on
    how to improve XYZ.
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