This timely workbook helps employees prepare themselves for our constantly changing health care environment. Learn how to be an outstanding Organizational Citizen by developing effective problem solving and change-agent skills. Develop conflict resolution competence and assertive Fair-Fighting skills to deal with difficult co-workers, managers and physicians. Empower yourself to take complete responsibility for your own job success, satisfaction, intrinsic motivation, work and service ethic — regardless of the environment you work in.
