Utilize affirmative body language—position toward the speaker, nod, and vocalize agreement.
ashleyjuliadafez uma citaçãoano passado
Summarize or paraphrase key points to show understanding and strengthen the connection with the speaker.
Melissa Spittelfez uma citaçãoano passado
Hopefully you can see that the issue was simply that they were unprepared.
Melissa Spittelfez uma citaçãoano passado
listeners do not receive the same level of praise, attention, instruction, or credibility as speakers. They should!
tytafez uma citaçãohá 17 dias
But just as we learn to be patient and compassionate with those we’re trying to connect with, we can also be patient and tolerant with ourselves for not always getting it right!
tytafez uma citaçãohá 17 dias
“Hey, I’m so glad for you and I’m really interested to hear more about this, but is it all right if I chat with you later, when I’m not so caught up in work?”
tytafez uma citaçãohá 18 dias
Other people cannot make us feel one way or another; similarly, our feelings don’t compel other people to respond in any particular way or to feel the same.
tytafez uma citaçãohá 18 dias
Emotions are never pervasive, personal, or persistent, meaning that how we feel right now about something doesn’t apply to everything, for all time, and it isn’t something to take personally.
tytafez uma citaçãohá 18 dias
If you are not in control of your emotions, they’re often in control of you.
tytafez uma citaçãohá 18 dias
The best way to avoid getting into conflict with people is to first learn how to make peace with YOURSELF.