Andrew Polaine

is book’s companion website (rosenfeldmedia.com/books/service-design/)

. Interaction and user experience design are often understood as design for screen-based interactions, but service design covers a broader range of channels than this.

www.rosenfeldmedia.com/books/service-design/) and we will try to make amends, either on the site or in future editions. The Service Design Network (www.service-design-network.org) and Jeff Howard’s excellent sites—Service Design Books (www.servicedesignbooks.org) and Service Design Research (http://howardesign.com/exp/service/index.php)—are good places to find service design resources